Rules

Please note the user code of the Zentralbibliothek Zürich.

Fees

A fee is charged for the following services:

Overdue notice fees

Recall / reminder
no charche
1st overdue notice (7 days after due date, via e-mail)
CHF 5 per medium
2nd overdue notice (14 days after due date, via e-mail)
CHF 5 per medium
3rd overdue notice (21 days after due date, Post offices)
CHF 10 per medium
Address enquiries
CHF 20


Lost items: please complete the loss report.

Please check the return dates for media you have borrowed and your address information (including e-mail) in your library account regularly. You can make changes to your personal details online in your SWITCH edu-ID account.

Where fees are payable, you will receive an invoice within 4 weeks from the Swiss Library Service Platform (SLSP).

For items borrowed before 7 December 2020, the schedule of fees of the former NEBIS library network applies.

Copy dispatch (copies sent by post or electronically)

Private individuals

Method of ordering Costs Delivery times
Deliveries from the holdings of the ZB Zürich
CHF 5 per 20 pages
2 working days
Deliveries from SLSP libraries
CHF 5 per 20 pages
2-7 working days
Deliveries from other Swiss libraries
CHF 5 per 20 pages
2-7 working days
Deliveries from libraries abroad (via interlibrary loan)
CHF 8 per 20 pages (or by agreement)
1-3 weeks
Extra charge for paper copies
CHF 2.50


eBooks on Demand (EOD): see eBooks on Demand

Companies 

Method of ordering Costs Delivery times
Deliveries from the holdings of the ZB Zürich
CHF 25 per 20 pages
2 working days
Deliveries from SLSP libraries
CHF 25 per 20 pages
2-7 working days
Deliveries from other Swiss libraries
CHF 25 per 20 pages
2-7 working days
Deliveries from libraries abroad (via interlibrary loan)
CHF 25 per 20 pages
1-3 weeks
Extra charge for paper copies
CHF 2.50

Courier service

Method of ordering Costs Delivery times
ETH-ZB courier
no charge
2 working days
External stores, holdings of the ZB
no charge
2-3 working days
SLSP courier
CHF 6 per medium
2-3 working days

Interlibrary loans

Method of ordering Costs Delivery times
From Swiss libraries
CHF 12 per medium
1-2 weeks
From Europe (not including the UK)
CHF 24 per medium
2-5 weeks
From the UK and overseas
CHF 36 per medium or according to costs incurred (subject to agreement only)
2-5 weeks

Postal dispatch

Method of ordering Costs Delivery times
To a postal address in Switzerland
CHF 12 per medium
3-5 working days

Interlibrary loan fees for foreign libraries

Method of ordering
Costs
Copies from the holdings of the ZB Zürich
1 IFLA voucher/ CHF 12 per 20 pages
Postal dispatch to libraries in Europe
2 IFLA vouchers / CHF 24 per medium
Postal dispatch to libraries in the UK and overseas
3 IFLA vouchers / CHF 36 per medium or by agreement


Payment by invoice or via PayPal can be arranged on request.

If you have questions regarding fees, please write to our customer service team at kundenservice@zb.uzh.ch.